Q: What is the "Barracuda SPAM Firewall?"
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A:
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The Barracuda SPAM Firewall is a server, setup
to work at xphostinganddesign.com for the purpose of increasing
our level of resolution to fight SPAM (unwanted, unsolicited emails).
This unit screens all incoming email destined to our customers
email inboxes, and checks it for viruses, worms, and SPAM oriented
email before it even gets to the customer's inbox.
The Barracuda server is strategically placed between the
Internet and the mail server. In this way, it is able to
screen out SPAM related email and dispose of it without
bothering the email server. Since the barracuda unit is
a highly specialized and dedicated equipment solely designed
for this purpose, it is an extremely efficient machine that
is helping organizations of all sorts to eliminate a high
percentage of spam related email.
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Q:
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I have received a "Summary" of quarantined
and blocked emails from barracuda.xphostinganddesign.com. What now?
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A:
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The Barracuda unit will create this "Summary" of
quarantined emails and send it to your email address.
Within the "Summary" email you will notice a convenient
link for you automatically log directly into Barracuda
with out having to enter in all your login information.
This link was created by Barracuda for your convenience
and has an expiration of 24HR's. If your link has
expired you will need to log in manually. If you
don't remember your password, simply go to
http://barracuda.xphostinganddesign.com:8000/ and
enter your email address and click "create new
password".
While logged into Barracuda you may verify each email you received and then decide if,
a message is to be blocked, allowed to enter your email inbox,
or even put it on your white list. And that's not all the features, either!
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Q:
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When I try to log into Barracuda, it tells
me wrong password. I am entering my regular email
password, am I missing something?
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A:
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There is no synchronization occurring between your regular email (i.e. username@xphostinganddesign.com)
account password, and the password to the Barracuda unit. In other words, they are two
separate accounts.
XP Hosting and Design does not have access to your Barracuda password.
If you have never logged into Barracuda or have forgotten your password
you will need to reset your account. To do this enter your full email
address in the "UserName" field, click the "
Create New Password" button, then check your email for a message
from the Barracuda unit with your password. After you log into
Barracuda you many change your password.
IMPORTANT: This will not change your regular email password; you do not have to
change your email settings.
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Q:
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I JUST DON'T UNDERSTAND!!! Can you please explain
each section of the Barracuda Unit in detail?
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A:
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The Quarantine Inbox screen is meant to
provide you with a user-friendly interface to the barracuda server,
which has put “on-hold” or blocked several emails, which are most likely SPAM. This box, which is not your email box, can be seen as a
“temporary detention center”. It is a place the barracuda unit utilizes
to detain certain “suspicious” email, and provide you, the end user,
with the last word as to deliver it one time only occurrence, white list
it, or delete it. The screen looks like the following:
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There are two tags in the upper part. "Quarantine
Inbox" and "Preferences". Use the Quarantine Inbox to review email in
“detention”.
At this point, you can either select individual emails using the
check boxes located to the left of each email, and then proceed to click
on one of the buttons above indicating “Deliver”, “Whitelist” or
“Delete” in order to perform that action to the group of emails you have
check marked, or you can individually click on the links on the right
side, below the "Actions" column, reading "Deliver", "Whitelist", and
"Delete".
Deliver will release the selected email(s)
from quarantine and allow the email to be delivered to your inbox
immediately.
Whitelist will add the senders email address to a list of emails from
people you would like to be delivered regardless of content. Thus, any
email on your whitelist will be delivered to your email box, no
questions asked. You may view what addresses are in your whitelist
and add / delete this list by going to the "Preferences" tab and
selecting "Whitelist".
Delete will permanently delete the selected
email(s) and report this email, as SPAM, to aid in the Barracuda system
learning what suspicious emails are truly spam.
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Q:
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What are the different menus, inside the
"Preferences" tab, used for?
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A:
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The Barracuda unit is a very versatile server,
and it allows the each end user to configure some of the settings in a
per-user basis. This is done because people tend to have different
preferences as to what kind of email they wish or not to receive, and
while there is a global setting for some pure, beyond doubt, obvious
SPAM, there are other types of emails, which may or may not be
considered SPAM depending who do you ask. The Barracuda designers
understood this, and provided the end user with a degree of control over
his/her own emails. This is where the Preferences tab comes handy.
It has the following options, which can be selected
by clicking on them:
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Quarantine Enable/Disable:
Spam
Filter Enable / Disable:
Whitelist / Blacklist:
Quarantine Notification:
Security:
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